Corporate support rocks at Fairway
We have GREAT branch support at Fairway Mortgage of the Carolinas for information, products, scenarios and pricing. Our corporate office keeps us in the know on the latest news in our industry, as well as provides training when needed. Our CEO, Steve Jacobson, is a former TOP National Retail Producer. He reviews the turn times and expectations of our Branch Support Team on a daily basis. The backbone of Fairway Mortgage is service, from top to bottom and Steve never lets us forget that.
When loans need special attention, Fairway has a special “Team of 4” at Corporate Branch Support who respond in no longer than 15 minutes from your request. No other company provides this service. We also have a Product Support desk that is superior,, as well. They answer emails within 15 minutes and supply you with detailed information on the answer to your question. They do not just quote the guideline you had likely already found, but show you matrixes and other alternatives.
We also have the Underwriting Scenario desk that will review your actual loan file before you turn it in. They even verify self-employed income analysis for challenging tax returns, typically within 24 hours. Fairway also has a dedicated support team for any IT help available at all times with fast response.
Fairway has made it their goal to have the best Branch Support System in the industry and they go out of their way to impress at the branch level. Between our operations and management and the support from corporate, why would you work anywhere else? It’s time to talk to one of our branch managers about working for Fairway.