Ops Team

Smooth operators

There are endless reasons to work for Fairway Mortgage of the Carolinas, but one of the strongest reasons has to be our Operations Department. Not only does our efficient team come to the table with unparalleled experience and training, but our OPS are IN HOUSE. When you have a question, you don’t have to call someone across the country (or across the world) because you can just walk down the hall.

At Fairway Independent Mortgage in Charlotte, we have delegated underwriting with local underwriters for the majority of our products, including FHA, VA, USDA, Conventional and some Jumbo loans. We are one of the few lenders that have delegated authority on Jumbo products, which lessens the turn time. In fact, all of our turn times are posted daily and have been no longer than 48 hours in 2013.

We offer local loan set up because it expedites ordering of the appraisals, transcripts, titles, insurance, payoffs and verifications. Our processors work extremely well with our sales teams to close loans FAST and with limited conditions. Many loans are “1 Touch Clear to Close” which is a source of pride for us. Delegated local underwriting allows for our turn times to be better than our competition.

Local underwriters understand the Charlotte market and property requirements for review of appraisals. Closings are local, which allows Fairway to get the closing packages to the closing table on an average of 3 days before the closing on purchases. We never leave our real estate partners scrambling at the last moment.

Fairway offers amazing branch support for information, products, scenarios, pricing, and additional training and sales coaching. We show you how to turn in complete files to make your life much easier.

Our local operations manager has vast experience in sales. They work with the sales department as a team, as all of us at Fairway share common goals. It is our commitment to excellence in service and communication that guarantee your clients stay with you for life. Our four-person corporate team in branch support answers questions in minutes, not days! Have an emergency situation or a rush? You have the best in the business to back you.

Fairway Mortgage of the Carolinas is built around having the best operations team paired with the best mortgage planners in Charlotte. Shouldn’t you be on a team that can support your growing business? Call us for an interview that could change the way you think about the mortgage industry.